Shipping Policy

Last Updated: 02/08/2026

Thank you for shopping with Stack Happens – Funny Mats for Salty Games.

Every Stack Happens playmat is made to order. This allows us to reduce waste while ensuring each product is printed specifically for you.

Order Processing

Once your order has been placed and payment has been confirmed, your order enters production.

Typical production time is:

• 2–7 business days

During busy periods, new product launches or holidays, production may take a little longer.

If there are any significant delays, we'll contact you as soon as possible.

Shipping Times

After production is complete, your order will be shipped.

Estimated delivery times are:

Australia

• Standard Shipping: 3–10 business days

New Zealand

• Standard Shipping: 5–12 business days

International

• Standard Shipping: 7–21 business days

Delivery times are estimates only and may vary depending on your location, customs processing and the shipping carrier.

Shipping Costs

Shipping costs are calculated at checkout based on:

• Delivery location
• Product quantity
• Shipping method selected

Any applicable shipping charges will be displayed before payment is completed.

Order Tracking

Once your order has been shipped, you'll receive a confirmation email containing your tracking information (where available).

Please allow up to 24 hours for tracking information to become active.

Multiple Items

Some orders may arrive in separate packages.

This can happen if products are produced at different facilities or shipped from different locations.

You will receive tracking information for each shipment where applicable.

Delays

While we work hard to dispatch every order as quickly as possible, delays can occasionally occur due to factors outside our control, including:

• High order volumes
• Manufacturing delays
• Shipping carrier delays
• Severe weather
• Customs processing
• Public holidays

We appreciate your patience if these situations arise.

Incorrect Shipping Address

Please ensure your shipping address is correct before completing your order.

If you notice an error, contact us immediately.

Once production has started or your order has been dispatched, we may be unable to change the delivery address.

If an order is returned because an incorrect address was provided, additional shipping charges may apply before the order can be resent.

Lost or Damaged Parcels

If your parcel appears to be lost or arrives damaged, please contact us as soon as possible.

Include:

• Your order number
• A description of the issue
• Photos of the package and product if damaged

We'll work with the shipping carrier to investigate and arrange an appropriate resolution where applicable.

Customs, Duties & Taxes

International orders may be subject to customs duties, taxes or import fees imposed by the destination country.

These charges are the responsibility of the customer unless otherwise stated.

We recommend checking your local customs regulations before placing an order.

Australian Consumer Law

Nothing in this Shipping Policy limits or excludes your rights under the Australian Consumer Law.

Contact Us

If you have any questions about your order or shipping, we'd love to help.

Stack Happens

Email: info@stackhappens.com.au 

Website: www.stackhappens.com.au 

Thank you for supporting Stack Happens – Funny Mats for Salty Games.