Contact information

Contact Information

Last Updated: 02/08/2026

At Stack Happens, we're committed to providing excellent customer service. Whether you have a question about an order, a product, shipping, or anything else, we're here to help.

Customer Support

For all enquiries, please contact us using the details below.

Business Name
Stack Happens

Email
Iinfo@stackhappens.com.au

Website
www.stackhappens.com.au

Support Hours

Our customer support team is available during the following times:

Monday – Friday
9:00 AM – 5:00 PM (AEST/AEDT)

Closed on weekends and Australian public holidays.

Response Times

We aim to respond to all enquiries within:

1–2 business days for general enquiries.
Within 24 hours where possible during business days.

Response times may be slightly longer during peak sales periods or public holidays.

Order Enquiries

To help us assist you as quickly as possible, please include the following information when contacting us about an order:

Your full name
Order number
A description of your enquiry
Photos of the product (if reporting damage or a fault)

Returns & Refunds

If you're contacting us regarding a damaged, faulty, or incorrect item, please refer to our Returns & Refunds Policy before getting in touch. Including clear photos of the issue will help us resolve your enquiry more quickly.

Business Address

If required for returns or other correspondence, our return address will be provided by our customer support team after your request has been reviewed.

Please do not send products to any address unless instructed to do so, as our products are fulfilled through print-on-demand production partners and returns sent to the wrong location may not be processed.