Refund policy

Returns & Refunds Policy

At Stack Happens, we want you to love your new playmat. Every order is made with care, and we stand behind the quality of our products.

Change of Mind

As our playmats are printed to order, we are unable to accept returns or offer refunds for:

Change of mind
Ordering the wrong item
Incorrect shipping details supplied at checkout
Minor colour variations between screen displays and the printed product

Please double-check your order before completing your purchase.

Damaged, Faulty or Incorrect Items

If your order arrives damaged, faulty, or you receive the wrong product, we'll make it right.

Please contact us within 14 days of receiving your order and include:

Your order number
A description of the issue
Clear photos of the product and packaging

Once we've reviewed the issue, we'll arrange an appropriate solution, which may include:

A replacement product
A refund
Another remedy required under Australian Consumer Law

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing in this policy limits or excludes your rights under Australian Consumer Law.

Lost or Delayed Orders

If your order appears to be lost in transit, please contact us. We'll work with the shipping carrier to investigate and, where appropriate, arrange a replacement or other suitable resolution.

Please note that delivery time estimates are not guaranteed and may vary due to carrier delays.

Return Shipping

If a return is required because the product is faulty, damaged, or incorrect, we will provide instructions regarding the return process. Where required under Australian Consumer Law, reasonable return shipping costs will be covered by us.